Policies

Shipping

  • We combine shipping!  We ship using Fedex overnight delivery and ship Monday-Wednesday.  Shipping is a flat rate of $49.99 no matter how many corals you order.
  • FREE Shipping on orders over $300
  • Local pickup is available at no charge. No minimum purchase required
  • Packing-  We do not charge for heat packs, cold packs or boxes. Coral will be packed according to weather conditions.
  • Coordination: We will confirm the date you can receive package prior to shipping. We will not ship until we hear back from you. If we do not hear from you within 48 business hours, we will issue a full refund.
  • DOA Policy: Your satisfaction is our number one priority. If you receive a coral damaged or dead on arrival (DOA), contact us immediately within 3 hours upon receipt. Please provide pictures of the damaged/dead coral.  DO NOT THROW AWAY THE DAMAGED/DEAD CORAL UNTIL INSTRUCTED BY US.  Doing so may void your claim entirely.  Under no circumstance is shipping fees refunded. Signature required for deliver.  It is your responsibility to be present on first delivery attempt, failure to do so voids live arrival guarantee.We are not responsible or have any control over carrier negligence or delay.  No credit will be given for shipping cost due to delay or carrier fault 

     
     
     
     
     
     

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